Facilitate the work
of technicians
on the road
with a mobile
application

As mentioned in another article, using mobile technologies to manage service calls and technicians on the road can have a huge impact on the productivity and profitability of service companies.

To get a practical understanding of this impact, we spoke with Alexandre Biron, operations manager at Desjardins Building Security, a security systems installation and maintenance company which chose to replace its paper forms with the mobile and web application connected to Acomba.

01"The biggest change: no more paper"

Before switching to a mobile application, Desjardins Building Security technicians were using work orders printed on carbon paper. It wasn't unusual for a form to be lost during the week or for the handwriting to be hard to read.

Now that the company's technicians are equipped with an application that allows them to manage the distribution of service calls and to document the work done on site, paper forms are no longer necessary. No more stress about losing important documents, a new feature that pleases technicians and business managers alike!

Also, since managers can access work orders from their office at all times, they know quickly if there is a problem (a part to order or another issue) and can react quickly to ensure that the customer receives the best possible service.

02"Customers pay us much faster"

The mobile application used by Desjardins Building Security technicians allows them to produce and send an invoice as soon as they complete their work for a customer. In other words, less time is wasted between the service call and billing.

Since customers immediately receive the invoice in their inbox, they tend to pay faster. According to Alexandre Biron, the difference is flagrant: there are much fewer invoices that take 60 or 90 days to settle.

03"Technicians have access to our inventory, directly in the application"

The mobile application used by Desjardins Building Security is connected to Acomba inventory data. Therefore, when technicians complete the work order or product an invoice, they don't have to enter the parts and prices manually.

Not only does this link between the application and the inventory facilitate the production of invoices and reduce the risk of error, it gives technicians more freedom. They no longer have to call the office to get information that they can now obtain in an instant by opening their mobile device.

04"The application gives us really useful information"

Not only has the transition from paper to mobile made the work of Desjardins Building Security technicians easier, it also allowed company managers to get a much clearer picture of the work done by the teams on the road.

By using data entered in the application to generate all sorts of detailed reports, managers can now easily follow the progress of the company’s business, analyze the performance of technicians, see the history of service calls, etc. All of these things used to be harder to accomplish, since it was impossible to efficiently collect the data recorded in forms.

Switch to mobile today

The Desjardins Building Security experience shows to what point abandoning paper for mobile can help a service company perfect its processes: No more forms to lose, customers pay their invoices faster, work orders and invoices take much less time to product and it is easier to make appropriate decisions while benefiting from the reports produced by the application.

Switching to mobile is not complicated. Discover how hundreds of businesses benefit from the mobile and web application connected to Acomba to manage and create quotations, invoices, service calls and work orders.